Last Updated: January 2026 | UK Travel Booking Terms
FlightNest aims to keep refund and cancellation rules clear and transparent before you commit to a booking. Because we arrange travel services through airlines, hotels, tour operators, appointment centers, insurers, and other third-party suppliers, refunds are governed by both FlightNest service terms and the relevant supplier conditions.
This policy outlines how cancellation requests, modifications, non-refundable items, supplier delays, and refund disbursements are handled.
! Key Policy Points
Deposits and Supplier Charges
Booking deposits and third-party fees are non-refundable once paid to secure travel arrangements or appointments.
Changes After Confirmation
Date, name, route, hotel, or package changes carry FlightNest administration fees as well as supplier penalties.
No-Show Bookings
Missed flights, unused hotel nights, or unattended visa appointments result in full loss of the booking value.
Refund Timing
Where a supplier approves a refund, FlightNest releases funds after the supplier has returned them to us.
1 Customer Cancellation Requests
If you need to cancel a booking, please email FlightNest at info@flightnest.uk with your booking reference, passenger name, payment details, and reason for cancellation. Written notice allows us to verify the request and contact the relevant supplier promptly.
The refundable amount depends on the fare type, accommodation rate, tour package, visa stage, and individual supplier rules:
- • Flights: Promotional, economy, and special fares are strictly non-refundable. Recoverable airport taxes may be returned where the airline permits, less applicable handling charges.
- • Hotels and Packages: Hotel stays and holiday packages follow the cancellation terms of the hotel, carrier, or tour operator involved.
- • Administration Fee: If a refund is approved by a supplier, FlightNest deducts £50 per traveller or 20% of the booking value (whichever is higher) to cover processing work.
2 Booking Modifications
Requests to amend names, dates, destinations, accommodation, or passenger details are subject to availability and supplier approval.
- • Within 7 days of booking: Changes requested shortly after confirmation attract a FlightNest administration charge of up to 20% of the total booking cost.
- • After 7 days: Supplier amendment fees, fare differences, or replacement costs apply and may equal the price of a new ticket.
- • Passenger Names: Airlines treat name corrections as cancellations; check passport spellings carefully before payment.
3 Strictly Non-Refundable Items
Certain payments are committed immediately or relate to professional services already performed:
• Initial Booking Deposits: Amounts paid to hold seats, rooms, appointments, or supplier inventory.
• Visa Service Fees: Once document audit, form preparation, or slot booking has commenced, our service fee is earned.
• Embassy & Portal Fees: Consulate, appointment centre, government, courier, and biometric fees cannot be recovered once paid.
• Travel Insurance: Insurance premiums follow the insurer's cooling-off and policy conditions.
4. Supplier Cancellations and Delays
If an airline or hotel cancels or materially changes a service, FlightNest will assist you in obtaining the remedy offered by that supplier. Supplier refunds take time to process; FlightNest is not liable for delays caused by third-party banks or airlines.
5. Refund Procedure and Payment Method
Approved refunds are returned exclusively to the original payment method for security and fraud-prevention compliance. We aim to review refund requests within 7 to 10 business days after receiving required documentation.
Have Refund Questions?
For cancellation requests, refund updates, or help understanding supplier terms, contact the FlightNest support team: